We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customercare@byiris.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customercare@byiris.co.

We do not offer exchanges on any items, if you are unhappy with your purchase, please follow our returns policy for guideline if you wish to return the items.

We ship your order via Australia Post and DHL. Once your order has left our warehouse, you will received shipping confirmation by email. All standard delivery takes up to 7 - 15 business days and express delivery usually take 3 - 5 business days.

Once your order has left the warehouse which means we can’t make any changes. This includes changing your delivery address and delivery option.

Please send us a email with your order number, the photo of the item you were supposed to receive. If the item is faulty, please include the picture of the faulty to the garment and further details of the problem.

All the U.S orders under $800 USD are free duties. If your order over $800 USD, these charges will be collected from you by the carrier.

We ship to your destination on a DDU (Delivery Duty Unpaid) basic, which means all relevant taxes and duties will be excluded in the final purchase price.